Legal
Client Agreement & Terms
Effective Date: 1 June 2025 | Last Updated: June 2025
By initiating a project, making a payment, or confirming a brief with Shub'sFX ("the Studio"), you ("the Client") acknowledge and agree to all terms stated in this document. These terms exist to protect both parties and ensure clear, professional expectations throughout every engagement. Please read them carefully before proceeding.
01 Scope of Work
All deliverables, formats, and quantities are defined and agreed upon before production begins. The agreed scope is documented via the project brief, proposal, or written confirmation.
Any work outside the agreed scope will be treated as an additional service and billed separately before it is undertaken
Final output includes only what is explicitly listed in the agreed package or proposal
Vague or incomplete briefs will be clarified before production begins; the Studio will not commence work on an undefined scope
02 Payment Terms
All projects require advance payment before any work commences. The structure is as follows:
Express or small projects: 100% payment required upfront before work begins
Standard and custom projects: 50% non-refundable advance before production starts; 50% balance due before final file delivery
Final files will not be released until the balance is paid in full
Payments are accepted via bank transfer, UPI (India), or any method agreed upon in writing
Invoices are issued in INR, USD, or AED based on the Client's location
Delays in payment directly delay delivery timelines. The Studio reserves the right to pause work on any project where payment is overdue.
Quote Validity: All proposals, quotes, and pricing shared by the Studio are valid for 14 days from the date issued. After this period, pricing is subject to reassessment before a project can be confirmed. A quote does not constitute a reservation of time or capacity.
For international payments, the Client is responsible for all bank transfer fees, wire charges, and currency conversion costs. The Studio must receive the full agreed invoice amount, net of any such charges.
03 No-Refund Policy
Once work has commenced, all payments made are strictly non-refundable. No exceptions.
Creative production involves significant time, skilled labour, proprietary tools, and intellectual effort that begins the moment a project is confirmed. This investment cannot be reversed or reused once applied to a specific project.
By way of analogy: a restaurant does not issue a full refund because a guest dislikes the taste of a meal that was cooked and served. A transport service does not refund fares because a journey was delayed. Creative services operate on the same principle. The Studio's obligation is to deliver the agreed scope professionally and to the best of its ability, not to guarantee subjective satisfaction or business outcomes.
Before work starts: If the project has not yet commenced and payment has been made, a partial refund may be considered at the Studio's discretion, minus any administrative or preparation costs
After work starts: No refund will be issued under any circumstances, including dissatisfaction with creative direction, change of mind, or business decision changes on the Client's side
Partial deliveries: If only part of a project has been delivered due to the Client's cancellation, no refund is due for work already completed
The Studio commits to delivering the agreed scope as confirmed in writing. Any genuine concerns about deliverable quality will be addressed through the revisions process outlined in Section 05.
04 Chargebacks & Payment Disputes
Filing a chargeback or third-party payment dispute without first contacting the Studio constitutes a breach of this agreement.
The Studio serves clients internationally across multiple payment platforms. If a Client has a concern regarding a payment or deliverable, they must raise it directly with the Studio in writing at hello@shubsfx.com and allow a minimum of 5 business days for resolution before escalating to any third party, payment processor, or platform.
Initiating a chargeback, PayPal dispute, bank reversal, or equivalent claim without prior written notice to the Studio is a direct violation of these terms
In the event of an unjustified chargeback, the Studio reserves the right to pursue recovery of the full disputed amount plus any fees, penalties, or costs incurred as a result of the dispute
All project files, delivered assets, and work-in-progress material remain the property of the Studio until any dispute is fully resolved in the Studio's favour
Where a chargeback is filed on a project that was delivered in full and approved by the Client, the Studio will provide all relevant correspondence, deliverables, and approval records to the payment processor as evidence
The Studio commits to resolving all genuine concerns fairly and promptly. This clause exists solely to protect the Studio from fraudulent or bad-faith payment reversals.
05 Revisions Policy
Each package includes a defined number of revision rounds as confirmed at the time of briefing. The following distinctions apply:
Minor revision: Adjustments to colour, text, timing, speed, minor layout changes, or small refinements within the existing concept. Covered within the agreed revision rounds.
Major revision: A change in concept direction, complete redesign, new animation path, or structural rework that departs significantly from the original approved brief. This will be scoped and charged as additional work.
Revisions must be submitted as a single consolidated list per round, not as multiple scattered messages
Unused revision rounds do not carry forward to future projects or future revision cycles
Changes requested after final approval will be treated as a new project or a paid revision
Note on "Unlimited Revisions": Where the Studio's Studio plan references unlimited revisions, this applies to minor adjustments within the original approved concept and scope only. It does not cover concept changes, redesigns, or new creative directions.
06 Client Responsibilities
A successful project depends on clear and timely participation from the Client. The Client agrees to:
Provide a complete and accurate brief before work begins
Share all required assets (product files, logos, references, copy) before or on the agreed date
Submit consolidated feedback per revision round, not incremental or conflicting messages
Respond to Studio communications within a reasonable timeframe (48 to 72 hours)
Ensure all assets provided are owned by, or properly licensed to, the Client
Delays caused by the Client's failure to provide materials, assets, or feedback will extend the project timeline accordingly. Such delays do not constitute grounds for a refund or dispute.
07 Delivery & Timelines
Timelines are confirmed in writing before work begins and are estimates based on the agreed scope and normal workflow. The project timeline begins only after:
Payment has been received in full (or advance payment, as applicable)
All required assets and brief information have been provided by the Client
Typical timelines:
Ad creatives and static visuals: 3 to 5 business days
CGI and 3D animation: 7 to 14 business days depending on complexity
Rush delivery: Available subject to capacity; carries an additional fee confirmed upfront
Timelines may be extended due to revision cycles, delayed Client feedback, or incomplete asset delivery. The Studio will communicate any significant delays promptly and proactively.
08 File Delivery & Formats
Final files will be delivered in the formats agreed upon at briefing (for example, MP4, MOV, PNG, JPEG). The following apply:
Source or project files (Blender, After Effects, Cinema 4D, etc.) are not included in standard deliverables unless explicitly agreed upon and priced separately
Raw renders, unused drafts, and work-in-progress files remain the property of Shub'sFX
The Studio maintains a backup of delivered files for 7 to 14 days after delivery. Beyond this period, file recovery cannot be guaranteed. Clients are responsible for storing their own copies.
Re-delivery of files after the backup window may carry a small administrative fee
Draft & Preview Files: Work-in-progress renders, preview videos, and draft visuals shared during production are for feedback purposes only. They remain the exclusive property of the Studio and may not be downloaded, used, published, shared, or distributed in any form. Use of any draft or preview file without written authorisation and prior to full payment constitutes infringement of the Studio's intellectual property.
09 Usage Rights & Ownership
Upon receipt of full and final payment, the Client receives full commercial usage rights to the delivered final output for the agreed purpose.
Shub'sFX retains the right to:
Display the completed work in its portfolio, website, social media, and marketing materials
Credit the work under the Shub'sFX name in any showcase context
Retain all source files, project files, raw assets, unused concepts, and work-in-progress material as intellectual property of the Studio
If the Client wishes to restrict portfolio usage, a mutual Non-Disclosure Agreement must be signed before work begins. See Section 13.
10 Intellectual Property
The Client warrants that they own or hold valid rights to all assets, images, logos, copy, music, and third-party materials they provide to the Studio for use in the project.
Shub'sFX is not liable for any copyright infringement, trademark dispute, or intellectual property claim arising from Client-supplied materials. Full responsibility for such claims rests with the Client.
All original creative work, 3D models, visual concepts, and animation produced by the Studio remain the intellectual property of Shub'sFX until full payment is received, at which point usage rights are transferred to the Client as described in Section 09.
11 Project Abandonment & Cancellation
If a Client becomes unresponsive or fails to provide required materials, feedback, or approvals for 15 or more consecutive days after being contacted by the Studio, the project will be marked as abandoned and closed without refund.
All work completed up to the point of abandonment will be considered delivered and billable
No files will be released for abandoned projects until any outstanding balance is settled
If the Client wishes to resume a closed project, a new brief and payment will be required
Deemed Approval: If a deliverable is shared with the Client and no feedback or written response is received within 7 business days, that deliverable will be considered approved and accepted in its current form. The project will then proceed to the next stage or be marked as complete. No claims for changes or revisions can be made after this window has passed without a new agreement.
If the Client chooses to cancel a confirmed project:
Before work has commenced: A partial refund may be considered at the Studio's discretion, minus any preparation costs incurred
After work has commenced: No refund will be issued. The advance payment covers the creative and preparation work already undertaken.
12 Retainer Agreements
Monthly retainer plans provide the Client with a dedicated volume of creative output each month under a recurring agreement. The following terms apply specifically to retainer engagements:
Retainer fees are billed in full at the start of each billing month and are non-refundable once the month has commenced
Unused deliverables or unused capacity within a billing month do not roll over to the following month
The Studio requires a minimum of 30 days written notice via email to cancel or downgrade a retainer plan. Notice received mid-month takes effect at the end of the following billing cycle.
Requests to pause a retainer may be considered at the Studio's discretion and must be submitted in writing
Any scope additions beyond the agreed monthly deliverables will be scoped, quoted, and billed separately before work begins
The Studio reserves the right to adjust retainer pricing with 30 days notice. The Client may cancel within that window without penalty if the new pricing is not acceptable.
13 Confidentiality & NDA
The Studio treats all Client project information, brand data, product details, and business information as strictly confidential. We will not disclose or share any project-related information with third parties without the Client's written consent.
A formal Non-Disclosure Agreement is available upon request at no additional charge. Once executed:
The Studio will not display, showcase, or reference the project in any public-facing material
The NDA must be signed and returned before production begins to be valid
NDAs signed after project completion do not apply retroactively to portfolio usage
14 Communication & Approvals
All official project communication, revisions, and approvals must be conducted through the agreed channel (email, Fiverr, or platform confirmed at project start).
WhatsApp messages, voice notes, and informal conversations are not treated as final approvals or official change requests unless documented in writing on the agreed platform
Once the Client provides written final approval on a deliverable, no further changes to that deliverable will be made without a new agreement
The Studio is not responsible for acting on feedback that was not submitted through the agreed official channel
If you are unsure of the approved communication channel for your project, please contact us at hello@shubsfx.com.
15 Limitation of Liability
Shub'sFX is a creative production studio. Our responsibility is to deliver the agreed creative output to the best of our professional ability. We make no guarantees regarding:
Business outcomes, sales performance, or revenue generated from delivered content
Advertising platform performance, algorithm reach, or conversion rates
Subjective reception of creative work by third parties or target audiences
The Studio's total liability in any dispute is strictly limited to the total amount paid by the Client for the specific project in question. We are not liable for any indirect, incidental, or consequential losses of any kind.
16 Force Majeure
Shub'sFX is not liable for delays or failure to deliver caused by circumstances beyond its reasonable control, including but not limited to: power outages, internet disruptions, technical failures, health emergencies, natural events, or platform outages.
In such events, the Studio will notify the Client as soon as reasonably possible and resume work at the earliest opportunity. No refunds will be issued for force majeure delays; timelines will be extended accordingly.
17 Severability
If any clause or provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court, arbitration body, or platform dispute mechanism, that clause will be severed from the agreement. The remaining terms will continue in full force and effect, unaffected by the removal of any single clause.
The Studio also reserves the right to update or amend these Terms and Conditions at any time. The version in effect at the time a project is confirmed will govern that specific engagement. The most current version is always available at shubsfx.com/tnc.
18 Agreement Confirmation
By proceeding with payment, confirming a brief, or instructing work to commence, the Client confirms they have read, understood, and agree to all terms stated in this document in their entirety.
These terms apply to all projects, retainer agreements, and one-time engagements with Shub'sFX. They supersede any prior verbal or informal agreements.
For any questions regarding these terms, contact us at hello@shubsfx.com before proceeding with your project